We are looking to expand our team with a Field Support Engineer who will be responsible for supporting Atom Power customers.  We are seeking a candidate who has at least 5 years experience interfacing directly with customers. Primary responsibilities will be to provide technical support as it relates to commissioning, maintenance, repair, or troubleshooting of Atom Power products.  This is an individual contributor position that will require in depth technical knowledge and cross pollination of multiple engineering principles. Atom Power conducts background checks on all potential employees. All background checks are conducted by a third-party service provider and comply with all applicable federal and state laws.

 

Job Type: Full-Time, Permanent based in Charlotte, NC

 

Responsibilities:

• Test and troubleshoot field devices with metering and diagnostic equipment to help identify failed or faulty equipment. 

• Provide on site and remote support. 

• Field testing and commissioning of Atom Power products at customer worksites.

• Support pre sales activity including customer demos, and sales training.

• Perform first level diagnostics and serve as the liaison between the customer and Atom Power engineering. Summarize and communicate issues to Atom Power engineering and support root cause analysis. 

• Evaluate and test new technology prior to field release. Serve as the voice of customer, working closely with Atom Power engineering throughout the product life cycle. 

• Develop and review installation manuals and troubleshooting guides. 

• Establish and track KPI’s around product returns and field issues. Provide regular updates to Atom Power leadership. 

• Provide pre and post sales support to application engineering and to direct or indirect sales teams.

• Develop and maintain an excellent working relationship with customers. 

 

Minimum Qualifications:

• Degree in Mechanical, Electrical or Electronics Engineering

• + 5 years of electrical troubleshooting experience in industrial field service or similar environment 

• Ability to work independently with minimal management oversight 

• Exceptional communication skills both verbal and written

• Ability to read and decipher electrical schematics and system diagrams

• Demonstrated strength in critical thinking skills

• Experience with industrial communication networks (Ethernet/IP, Modbus, BACnet)

 

Preferred Qualifications:

• Advanced degree in Electrical Engineering

• + 10 years of electrical troubleshooting experience in industrial field service or similar environment

• Direct experience building a customer support organization

• Experience leading 8D problem solving teams

• Experience with motor soft starters

We are looking to expand our team with a Senior Test Engineer who will be responsible for developing our production test environment.  We are seeking a candidate who has at least 5 years experience in the design and implementation of production test systems. Primary responsibilities will include design, development, documentation, integration and testing.  This is an individual contributor position that will require in depth technical knowledge and cross pollination of multiple engineering principles. Atom Power conducts background checks on all potential employees. All background checks are conducted by a third-party service provider and comply with all applicable federal and state laws.

 

Job Type: Full-Time, Permanent based in Charlotte, NC

 

Responsibilities:

• Design, develop and maintain test strategies for new and existing products.

• Evaluate new test technologies and methods that can be applied to enhance test coverage or improve efficiency.

• Gather and analyze test data to improve test coverage and operational efficiency. 

• Train production testing staff in function, and maintenance of all testing processes on the production floor. 

• Build and test prototype systems.

• Perform testing on initial low volume production.

• Establish routine maintenance schedules.

• Responsible for all facets of outsourced test equipment development including, cost, schedule and quality. 

• Support manufacturing process with test plans, on-sight troubleshooting, and build verification.

 

Minimum Qualifications:

• Degree in Industrial, Electrical or Electronics Engineering

• + 5 years experience designing and developing production test systems

• Experience developing “bed of nails” in circuit test systems

• Expert in developing automated production test equipment for high volume applications including experience with lab view or similar environments. 

• Experience establishing test systems with integrated firmware

• Experience with secure test and production environments encompassing product IP. 

• Experience leading outsourced test development

• Experience integrating manufacturing execution systems (MES)

• Demonstrated leadership working with contract manufacturers to assure test systems meet internal standards and quality levels

 

Preferred Qualifications:

• Advanced degree in Electrical Engineering

• + 10 years experience designing and developing production test systems

• Expert level ability to drive internal PWB level standards for ICT, with focus on testability and test coverage

• Experience with Python 

• Demonstrated ability to lead PFMEA development

• Experience testing power systems or power electronics

• Hands on experience in 480VAC, 3 phase applications

• Demonstrated leadership in establishing new test processes, and integrating test process within Quality Management Systems (QMS)