top of page
NOC_Website_Banner3.jpg

Network

Operations Center

provides 24/7/365 monitoring of all EV charging assets
NOC_Men_Monitoring.jpg

24/7/365
Asset Visibility & Monitoring

Through our software-defined technology, service support teams proactively diagnose, troubleshoot, and restore services.

Incident Response
Time Guarantee

Atom Power will notify the you of any potential issues within 15 minutes of alert.

brokers-monitoring-stock-market-2021-09-01-07-47-55-utc.jpg
NOC_repair_image.jpg

Service Restoration
Time Guarantee

Atom Power will repair and restore all service in 6 hours for non-critical assets and 1 hour for customer-specified critical assets.

Remote Management and Localized Dispatch

Atom Power centrally manages and dispatches local field service teams to the site to resolve incidents and restore service.

NOC_dispatch_Smaller.jpg
Atom_Zendesk_Join.jpg

Automated
Ticketing System 

Atom Power leverages an automated ticketing service powered by Zendesk to manage service requests

and outages.

bottom of page